**Job Identification:** 208282
**Job Category:** Technology
**Job Schedule:** Full time
**Salary** u00a330,000.00 – u00a340,000.00 per annum
**Exceptional Hospitality Starts with You**
Picture yourself brightening someoneu2019s day. When you join our Hotels team, thatu2019s exactly what youu2019ll do every time you come to work! As an **IT Coordinator** , youu2019re not just providing comprehensive IT support u2013 youu2019re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
**Operational Support (Hotel IT)**
Support **meeting & events technology** (bandwidth allocation, SSIDs/VLANs, hybridu2011meeting setups, AV liaison) including preu2011event tests and onu2011theu2011day standby where needed. In addition to set up and manage custom Wi Fi networks, passwords and bandwidth allocations for conference clients. Provide friendly, timely **1st/2ndu2011line support** to hotel departments (Front Office, Reservations, Revenue, Housekeeping, C&E/Events, F&B, Finance, Engineering, HR). Support **guestu2011facing technologies** (Wiu2011Fi captive portal, conference internet and escalate major incidents promptly. Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing. Support the setup and monitoring of hybrid meeting connectivity (platform access, network stability) without handling audio/visual operation. Offer rapid-response troubleshooting during peak event times, reducing the risk of disruptions. Support staff and operational systems within the Hotel Departments, including but not limited too; POS, NoviCom, PDQu2019s, printers, office devices and back-end systems used for event management. Maintain and monitor **key hospitality systems** (e.g., PMS/POS, backu2011office apps, telephony, digital signage), working with vendors and Hilton support channels as required.
**Networks, Security & Compliance**
Conduct daily checks on **network/infra health** (switches/APs, UPS status, server/storage alerts) and maintain accurate documentation (IP schemes, patching records, rack diagrams). Manage and oversee cyber safe access to hotel systems, preventing unmanaged devices from exposing vulnerabilities. Implement and uphold **information security** practices: password hygiene, MFA, joineru2011moveru2011leaver access, device encryption, secure disposal. Assist with **GDPR** and **PCI DSS** routines (access reviews, secure handling of guest/employee data, incident logging, vendor due diligence), following Hilton and local policies. Support **backup/restore** procedures and disasteru2011recovery drills; maintain evidence for audits.
**Asset, Vendor & Administration**
Keep a current **asset register** (hardware, licenses, warranties) and manage RMA/repairs. Raise and track **tickets, POs and invoices** ; reconcile IT spend against budget lines. Cou2011ordinate **thirdu2011party engineers** (telecoms, Wiu2011Fi, POS, TV/AV, door lock, CCTV) and escort as required. Produce simple **SOPs, quick guides** and training sessions for Team Members; capture FAQs and shift handovers.
**Projects & Continuous Improvement**
Support room and venue **tech refreshes** , refurbishment projects, and new solution rollouts. Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits. Champion Hilton service culture and **guestu2011centric IT** u2014minimising downtime during peak trading and events.
**Skills & Experience**
**Essential**
Experience in **IT service/support** (hospitality, retail, venue, or similar multiu2011site customer environment). Working knowledge of **Windows 10/11, O365/M365** , AD user admin, basic networking (DHCP/DNS/VLANs), and endpoint security. Handsu2011on with **PMS/POS** or other lineu2011ofu2011business apps; confident troubleshooting endu2011user hardware (laptops, printers, payment terminals, handhelds). Clear, confident communicator with excellent **customer service** skills and the ability to prioritise under pressure. Solid **documentation** discipline; accurate recordu2011keeping (assets, tickets, changes). Right to work in the UK and ability to cover **early/late/onu2011call** on rotation.
**Desirable**
Hospitality stack exposure (e.g., **OnQ** , **Micros/Oracle Simphony** , **HotSOS** , IPTV, VingCard/Assa Abloy/Salto). Basic **switching/Wiu2011Fi** administration (e.g., Meraki/Aruba/Cisco), NAC concepts, guest Wiu2011Fi portals. Experience with **MDM/Intune** , imaging tools, and patch management. Familiarity with **PCI DSS** in hotels, **GDPR** controls, and penetration test remediation. ITIL Foundation or relevant certifications (CompTIA A+, Network+, Microsoft, Cisco/Meraki).
**Key Competencies**
**Guest & Stakeholder Focus:** balances guest needs with operational realities; translates tech language into clear actions. **Problem Solving:** methodical troubleshooting; escalates early with full context. **Ownership & Accountability:** sees tasks through to closure; follows change and approval processes. **Teamwork & Influence:** collaborates with Front Office, Events, Engineering, Security, Finance, and external partners. **Resilience & Adaptability:** stays calm during incidents; flexes to event peaks and business priorities. **Attention to Detail:** tight on compliance, data handling, and documentation.
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**How Weu2019ll Help You Thrive**
At Hilton, the hospitality weu2019re known for doesnu2019t end with our guests. We proudly invest in our Team Membersu2019 wellbeing, supporting you through all of lifeu2019s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks u2013 Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton u2013 Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave u2013 Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support u2013 Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge u2013 In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources u2013 Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
_*Benefits availability may vary depending on Team Memberu2019s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan._
**Join an Award-Winning Workplace Culture**
At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.
Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/us/en/blog) to see why weu2019re more than a great place to stayu2014weu2019re a great place to work….