**Job Identification:** 208275
**Job Category:** Food and Beverage
**Job Schedule:** Full time
**Salary** u00a313.26 /hour plus service charge
**Exceptional Hospitality Starts with You**
Conrad London St James is one of Hiltonu2019s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2026**
_Proudly voted by our Team Members_
**A World of Rewards:**
**Hourly rate:** u00a313.26 /hour plus an expected average annual service charge likely to be between u00a34,500 – u00a35,000
Incredible travel perks u2013 Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton u2013 Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave u2013 Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support u2013 Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge u2013 In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources u2013 Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Smart uniform provided
Free and healthy meals when on duty
*Benefits availability may vary depending on Team Memberu2019s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.
**The Blue Boar Pub** , opened May 2021, which is a contemporary take on a British pub
**The Hedgerow** , the hotelu2019s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
**The Pem** , a glamourous and elegant restaurant in the center of the hotel showcasing classic British cuisine using modern techniques
**The Orchard** , for afternoon teas and lighter meals
**The Executive Lounge** , an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
**Seven Meetings & Events Spaces** , perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
**Here’s what you’ll do during a typical day:**
Preparing orders
Setting tables and trays according to type of food ordered and the hotel’s service standards
Delivering items to guest rooms in an attentive and efficient manner
Ensuring excellent quality service as per the Hotel Standard operating procedure
Recording order details in an electronic system or writing them on a receipt
Collecting payment for room service orders from guests upon delivery of food and beverages
Checking in with guests to ensure satisfaction with each food course and/or beverages
Cleaning and removing the trolleys/trays from guest rooms and corridor
**What are we looking for?**
Previous experience in a similar role
Effective management skills
Negotiation and influencing skills
Positive attitude
Excellent communication skills
Ability to work under pressure
Good grooming standards
**It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:**
Previous experience within the hospitality industry
**Travel:**
St James Park Tube Station u2013 District & Circle Line u2013 across the road
Westminster Tube Station u2013 Jubilee Line (4 Mins Walk)
Victoria Station (8 Mins Walk)
Waterloo Station (10 Mins Walk)
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**Join an Award-Winning Workplace Culture**
At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.
Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/us/en/blog) to see why weu2019re more than a great place to stayu2014weu2019re a great place to work….