Were Hiring: Night Manager
The following information provides an overview of the skills, qualities, and qualifications needed for this role.Lead the night team and ensure every guest enjoys a safe, seamless, and exceptional experience throughout the night at Holiday Inn Manchester City Centre.If youre a confident leader who thrives in a fast-paced hotel environment, enjoys taking ownership, and can balance guest service with operational control, this could be the perfect role for you.Were a busy 4-star hotel in the heart of Manchester, just minutes from Piccadilly Station, and were looking for a Night Manager to oversee all hotel operations during the night shift, ensuring everything runs smoothly while delivering outstanding guest service.What Youll DoNight Leadership & Guest ExperienceOversee all hotel operations during the night shiftLead, support, and guide the night reception teamEnsure all guests receive a warm, professional, and efficient serviceHandle guest enquiries, complaints, and escalations in a calm and effective mannerOperations & SafetyTake full responsibility for hotel safety, security, and compliance overnightMonitor the building and ensure all areas remain secureRespond to incidents and emergencies, following correct proceduresLiaise with security, maintenance, and external services when requiredNight Audit & ReportingComplete and review night audit procedures accuratelyCheck financial reports, room charges, and system updatesEnsure all systems and records are fully updated for the day team handoverHandover & CommunicationProvide clear, detailed handovers to the Front Office and Management teamsHighlight any issues, incidents, or VIP requirementsEnsure continuity of service between night and day operationsWhat Youll BringPrevious experience in a hotel front office or night management roleStrong leadership skills with the ability to motivate and support a small teamExcellent communication and decision-making abilitiesHigh attention to detail, especially with finance and reportingA calm, professional approach under pressure and during xwzovoh incidentsWhat You GetDiscounts across retail, restaurants & entertainmentFree onsite gym + online fitness portalGlobal IHG Friends & Family hotel discountsMeals provided on dutyOpportunities for development and career progressionRecognition and incentive schemesIf youre a confident leader who takes pride in running smooth, secure, and guest-focused night operations, wed love to hear from you.The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events….