Sports Booking Assistant – Lanzarote

Sports Booking Assistant – Lanzarote

Are you enthusiastic about sports and thrive in a customer-focused environment? We have a new opportunity as a Sports Booking Assistant. In this role, you´ll be the face of Club La Santa. Engaging with the guests, providing personalized assistance, and ensuring their experience exceeds their expectations will be a part of your day-to-day role. Whether it´s helping them secure their preferred sporting equipment, arranging private instructions and memorable excursions, or addressing any inquiries they may have, you´ll play a pivotal role in making their visit memorable and smooth.

Key responsibilities include

• Provide excellent guest experience to Club La Santa guests, ensuring their needs are met promptly and professionally.
• Hand out and maintain sporting equipment, ensuring it is in good condition and available for guest use.
• Gain in-depth knowledge about Club La Santa, gaining a thorough understanding of our extensive range of activities and facilities available.
• Booking private instructions for various sports activities offered at Club La Santa.
• Booking various excursions for guests such as horseback riding, Teguise markets or a day trip to La Graciosa.
• Booking and assisting with bus and taxi airport transfers for guests arriving and leaving Club La Santa.
• Answer guest inquiries with an accountable mindset, providing accurate information and assistance.
• Collaborate with a big Sports Booking team to ensure smooth operations.
• Work with other departments such as events and evening entertainment for ad-hoc occasions of need.
• Work with back office work answering emails, booking excursions, transfer etc. 
• Lead and educate the Green Team colleagues working in Sports Booking to make sure CLS is offering the clients a professional, positive, and safe service at the highest possible level. 

About You (Essential Knowledge)

• 2 + years of customer service experience.
• Excellent English communication skills as well as speaking a second language (Spanish or Danish is preferred).
• Knowledge of working with computers and associated programs (e.g. Microsoft Teams, Word, Excel, etc).
• Ability to lead, motivate and train green team staff working in Sports Booking.
• Ability to communicate relevantly with guests of all ages, Sports Booking staff, Green Team staff and wider staff within the resort.
• Work well under pressure, with an ability to be solution-oriented with new ideas.
• Self-motivated to professionally develop, participate in team meetings and work independently when required.
• Smiley, happy person with a can-do attitude.
• Valid European drivers license.

About You (Beneficial Knowledge)

• Preferably customer service experience from a sports or retail environment.
• Spanish and/or Scandinavian language communication skills.

What do we offer

• Permanent full time contract with 40 hrs. working week and 2 days off.
• The annual gross salary is 25.020€€
• One free lunch will be provided on all working days.
• Holiday: 30 days a year + 18 extra days of holiday as compensation for work on public holidays including holiday pay.
• Subsidised shared accommodation at 196.76 € per month (the apartment is shared with another employee and consists of a living room with a small kitchen, bathroom and one bedroom). 
• Full use of world-class sporting facilities at Club La Santa.
• Spanish Residency allowing for discounted travel within the Canary Islands and mainland Spain.
• A learning environment with different possibilities to develop professionally and personally.
• Support in organising the necessary documentation required for foreigners upon arrival in Spain.

Important information for when applying

• We can only employ people with a passport from the EU community or with a Spanish residencia and work permit.
• The position will require relocation to Lanzarote if you are not already living here.
• Only applications in English will be taken into consideration.
• In the application a video will be required of you. We would like you to upload a 3-5 min video of you explaining your experience in this field and what you can offer. 
• The minimum period of employment for this job is 9 months, starting with 2 month probationary period.
• A clean criminal report and child protection certificate will be required from new staff upon arrival.

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