Print Engineer – West UK (Printing/HP/Xerox)

We are seeking a skilled and experienced HP/Xerox Printer Engineer / Analyst to join our technical team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of HP and Xerox print solutions—including high-end production equipment. This role involves both hands-on engineering work and analytical assessments, ensuring optimized performance and client satisfaction

Key Responsibilities:-

• Install and Configure HP and Xerox multifunction printers, copiers, and production print devices at client sites.
• Implement Print Solutions, including secure print, follow-me printing, print management software (e.g., Xerox Workplace Suite, HP Access Control), and workflow automation tools.
• Deliver End-User Training on proper use of devices, secure printing practices, and use of print management or document solutions.
• Provide Break-Fix Support, troubleshooting hardware, software, and network-related printing issues.
• Carry Out Preventive and Periodic Maintenance, firmware upgrades, and system health checks on installed devices.
• Document Technical Processes, service activities, and solutions implemented, ensuring alignment with service-level agreements (SLAs).

Experience and Skills:-

• Minimum 3–5 years of experience supporting Xerox and HP printer environments, including production-class equipment.
• Proven experience with Xerox solutions (e.g. Workplace Suite).
• Solid understanding of print servers, network protocols, and integration with Active Directory/LDAP.
• Hands-on experience in device firmware upgrades, configuration utilities, and fleet management tools.
• Strong knowledge of Windows and Apple print architecture and troubleshooting methodologies.
• Ability to interpret technical manuals, service bulletins, and diagnostic tools.
• Excellent customer service skills, with the ability to work independently or as part of a field team.

Desirable:-

• HP Certified Technician.
• Xerox Solutions or Production Printer Certifications.
• CompTIA A+, Network+, or equivalent IT certification.

Mayflower is acting as an Employment Agency in relation to this vacancy

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