Patient Services & Concierge Coordinator

Patient Services & Concierge Coordinator

Private Doctors surgery in North Leeds LS8

Salary circa £14-16 ph dependent on skills and experience

Hours midday 6pm daily Monday to Friday with Saturday hours to be discussed. Site based, no hybrid working.

Our client, The Private Doctors, is an award‑winning surgery based in North Leeds providing same‑day concierge GP consulting. They are now looking to recruit an experienced Patient Services & Concierge Coordinator to join their existing team.

Responsibilities

• Care of patients in reception and waiting area
• Answering phone calls and emails
• Patient appointment scheduling
• Daily diary management
• Preparation and filing of patient notes
• General housekeeping in reception, waiting areas and WCs
• Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
• Follow‑up telephone calls to patients
• Responsible for screening calls to risk‑assess patients prior to arranging their appointment
• Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.

Essential Skills and Experience

• Excellent customer service, interpersonal and communication skills
• Outstanding listening skills and ability to empathise with patients’ needs and concerns
• Appropriate sense of discretion in dealing with varied and difficult situations
• Ability to convey a positive attitude in all dealings with others, whether patients or staff members
• Ability to work as a team member
• Treats patients and co‑workers with respect
• Ability to effectively prioritise calls from patients to ensure appropriate action/scheduling
• Ability to manage multiple tasks simultaneously
• Excels under pressure
• Highly motivated
• Exceptional personal organisational skills
• IT skills
• Attentive to detail
• Good problem‑solving skills

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