Store Manager
Application Deadline: 15 June 2026
Department: Retail – Store Manager
Employment Type: Permanent – Full Time
Location: Canterbury
Compensation: £35,250 / year
Key Information:
- Contract hours: 32-40 hours
- Trial shifts: 29th/30th June
- Please note: we may close this vacancy early if we receive an overwhelming response or our business requirements change.
What will you be responsible for as a Store Manager?
- Lead and inspire your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
- Drive sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
- Ensure the shop is well‑stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
- Manage the shop’s financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
- Recruit, train, and develop a diverse and talented team, ensuring they are well‑prepared to meet sales and service goals.
- Foster a positive work environment through effective communication, regular team check‑ins, and promoting work‑life balance.
- Plan and implement in‑store and external events, collaborating with the PR team to enhance the shop’s visibility and attract new customers.
- Ensure the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop’s unique needs.
- Promote safety and well‑being within the team, ensuring a secure work environment and access to support resources.
- Monitor sales trends and local customer needs, adjusting opening hours and staffing levels to maximise trading opportunities.
Skills, Knowledge and Expertise
Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers’ day. A Store Manager is at the helm of this, and should be motivated by this.
Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team’s morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top‑box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Discretionary and profit‑based bonus
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
- Enhanced paternity leave*
- We actively welcome conversations about working flexibly and tailor arrangements to role and location.
- We are 10% Employee Owned – all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
- Access to employee‑led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
- Tailored gender‑affirming care*
Qualifying period/hours required*
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