Broker Underwriting Support. Job in Manchester LilyLifestyle Jobs

Job Title: Broker Underwriting Support

Employment Type: 6 Month FTC

Location: Manchester Hybrid 2 days WFH

Salary: Up to circa 33,000

Benefits

• 25 Days rising to 30 days with service + plus your birthday off
• Personal pension scheme with generous matched company contributions
• Life Assurance
• Private Medical cover with Bupa (single cover)
• Holiday buy/sell scheme (up to 5 days)
• Eye care reimbursement
• Employee Assistance Programme
• Recognition awards
• Social events such as paid‑for Summer/Christmas Parties
• Superb learning and development opportunities

About the Position

We’re looking for an experienced Case Manager or Broker Support professional from a lender environment, with strong knowledge of residential and/or second charge mortgages. You’ll manage cases end to end, assessing applications against lending policy, ensuring all documentation is in place, and progressing deals efficiently and accurately within service levels. A “right first time” mindset is essential, along with the ability to build strong relationships with brokers and internal teams to keep cases moving and deliver great outcomes.

Responsibilities

• Manage a pipeline of mortgage applications end-to-end, ensuring fast, accurate progression in line with SLA’s, KPI’s, and service standards
• Deliver a first-class broker and customer experience through proactive, clear, and consistent communication throughout the journey
• Assess applications against lending policy, criteria, and risk appetite to make sound, informed decisions
• Review and verify all supporting documentation, including valuations, credit files, income evidence, and bank statements
• Work closely with brokers, packagers, and internal teams to drive cases forward and remove barriers to completion
• Proactively manage outstanding requirements, keeping all parties fully informed at every stage
• Refer and escalated complex or non-standard cases to appropriate mandate holders with a clear rationale
• Ensure full compliance with regulatory requirements, internal policies, and governance frameworks

Experience Required

• Previous experience in Case Management, Underwriting Support, or Broker Desk roles within residential and/or second charge mortgages
• Ideally gained within a lender environment, with a strong understanding of mortgage processes, policy, and lending criteria
• Confident in managing applications end-to-end, including reviewing documentation and progressing cases through to completion
• Strong awareness of regulatory, compliance, and customer outcome requirements within a lending environment
• Proven ability to work accurately and efficiently in a fast-paced, SLA-driven setting while supporting brokers and delivering great customer outcomes

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