IT Operations & Information Systems Manager

IT Operations & Information Systems Manager

Healthcare Sector | London (Hybrid – 1-2 Days Per Week) | £65,000 per annum + Benefits | Permanent | Full-Time

Overview

An established organisation within the Healthcare sector is seeking an experienced IT Operations & Information Systems Manager to join their technology function. This role supports a fully outsourced IT environment across infrastructure, systems, service delivery, and operational projects.

Key Responsibilities

• Oversee day‑to‑day IT operations and service delivery within a fully outsourced environment
• Act as the main point of contact between internal stakeholders and external MSP providers
• Manage operational projects, supplier relationships, escalations, and service improvements
• Support Information Systems, infrastructure operations, and operational governance activities
• Coordinate incidents, operational change, and continuous improvement initiatives
• Lead and support a small operational team across service delivery and technology operations

Key Experience

• Previous experience managing IT Operations or IT Service Delivery environments
• Strong MSP/vendor management experience
• Experience acting as a conduit between technical teams and the wider business
• Background within Information Systems, infrastructure, or operational technology environments
• Strong stakeholder management and communication skills
• Experience managing or mentoring teams

Team Structure

• 2 Innovation & Adoption Specialists
• On‑Site Engineer
• Information Security Analyst

Benefits

• 25 Days Holiday + Bank Holidays
• Hybrid Working
• Pension Contribution
• Healthcare Cash Plan
• Learning & Development Support
• Gym Membership Discounts
• Flexible Working
• Employee Assistance Programme

Additional Information

• No sponsorship available
• Candidates must be able to commute into London 1-2 days per week

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