Business Support Administrator – Enable Therapy Services
Location: East Leeds, LS15 4TA (near to Scholes/Whinmoor area). Salary: £25,056 pa FTE. Shifts: 37.5 hours per week – Monday to Friday. Hours can be 8am‑5pm, 8am‑4pm or 9am‑5pm.
Please note that due to the location of the office on the outskirts of Leeds, a driver with access to a vehicle would be preferred.
About the Role
We are looking for a Business Support Administrator to join a busy and growing business, assisting with the referral process of injured clients who have been referred to us for rehabilitation and Case Management services. Working alongside our referring parties of Solicitors, Insurance companies, Case Management companies, etc., you will be responsible for arranging assessments and treatment for the injured person, as well as supporting the team with associated tasks relevant to the client’s journey with ETS.
This is a varied role within a supportive team. While team members may hold specific responsibilities across the duties below, you’ll also be expected to provide cover for colleagues when required. Full on-the-job training and development will be provided to help you become a confident, multi‑skilled member of the team.
Skills & Personal Attributes
- A confident communicator (excellent written and verbal skills)
- Highly organised with strong time management and prioritisation skills
- Detail‑focused, with strong data accuracy and quality checking skills
- Process‑compliant, methodical and able to follow procedures consistently
- Comfortable working with sensitive and confidential information
- A strong team player who is flexible and supportive of colleagues
- Calm under pressure, able to manage competing demands
- Competent in Microsoft Office (Outlook, Excel, Word)
- Numerate, with confidence handling invoices, trackers and records
- Empathetic and professional when communicating with varied stakeholders
Qualifications & Experience
- Minimum: 3 GCSEs (or equivalent) at grade C/4 or above
- Previous experience in a busy administrative role (or similar) where strong organisation, customer service and process compliance were essential
- Experience liaising with external stakeholders (e.g., clients, insurers, solicitors) is beneficial
- Experience in healthcare, rehabilitation, clinical, insurance, legal, or case management environments is desirable (but not essential)
What We Offer
- Full training and development to become a multi‑skilled team member
- Supportive team environment with structured onboarding
- Opportunity to contribute to meaningful work that supports service users’ recovery and rehabilitation
- A role where quality, professionalism and attention to detail are truly valued
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