Overview
hackajob is collaborating with AXA to connect them with exceptional professionals for this role.
About the job: Job purpose – As a Global Service Owner for distributed managed OS, your main objective is to protect all service-oriented non-technical processes for end-to-end IT Product Management.
Responsibilities
- Manage all technical and architectural oriented platforms and processes within a formal ITIL Enterprise Foundation framework (ITSM) and Global Enterprise Product (Windows Server).
- Focus on QoS, product evolution, design and automation (including AI technologies) for distributed managed OS Product Teams (Windows Server).
- Act as governance, escalation and coordinating instance to reduce MTTR, MTTA, MTTF, MTBF scenarios within the product, increasing product efficiency and outlook.
- Oversee KPIs, SLAs and OLAs for the Product Team and establish a pro-active communication and sharing environment to support new trends like AI-Ops, shift-left activities, proactive incident avoidance and automation capabilities for operational business.
- Manage the Global Build – Engineering Squad offering Windows Server solutions to the Global AXA Group.
- Drive Global team transformation and team enhancement across all time zones.
- Be the trusted advisor within the product to troubleshoot, support and assist on Windows Server functionality and evolution.
Expected skills & experience
- Senior and advanced experience in managing ITIL / Prosci related enterprise environments (e.g., ADKAR within change management).
- Good understanding of state-of-the-art enterprise IT environments, especially Managed OS and Managed Databases (distributed server environments including Linux, Windows, Oracle, SQL).
- Good knowledge of current and legacy Operating Systems and Databases.
- Deep understanding of QoS frameworks and how to manage and optimize QoS concepts.
- Advanced knowledge of ITIL V3 / V4 service delivery processes; experience with ITSM processes such as Incident, Problem, and Change (IPC).
- Interest in future-oriented cloud solutions and platforms like Amazon AWS, Microsoft Azure, or private data center technologies.
- Base or advanced experience in Power BI development.
- Technical skills: Management of enterprise environments following ITIL / Prosci frameworks; ITSM processes (Incident, Problem, Change); knowledge of enterprise IT infrastructure (Operating Systems, Databases, Cloud Platforms); Power BI development skills.
- Executive-level communication and presentation skills, including handling sensitive client issues.
- Soft skills / transversal skills: Leadership and organizational skills; autonomous, proactive, and able to manage complex situations independently; team spirit and relationship management; open-minded, strong communication and stakeholder management; customer-centric and results-oriented mindset; ability to influence, analyze processes and trends, and drive improvements; multicultural sensitivity; proactive and self-organized work approach; good command of English (upper intermediate level).
Where will you be in the organization?
The division Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities.
The department / team: You will join the Distributed & Mainframe Global Products department, which delivers final products for AXA entities and transversal components to other products departments, with a reliance on more than 220 people to handle product development in an agile way while supporting major transformation programs (One DataCenter and ATLAS). Main missions include cloud strategy, infrastructure hosting platform design and delivery, QoS protection, migration to target platforms, and introducing AIOps where relevant.
What we offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
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