Tenancy Sustainment Officer

Tenancy Sustainment Officer

A respected Housing Association in Leyland is recruiting an experienced Tenancy Sustainment Officer to support vulnerable tenants and sustain successful tenancies through proactive support, tenancy interventions, and partnership working with external agencies. This is a full-time, temporary role for a 6‑month contract.

Responsibilities

• Complete pre‑tenancy affordability and sustainability assessments.
• Manage a caseload of tenants requiring tenancy sustainment support.
• Develop, monitor, and review tailored support plans.
• Provide one‑to‑one, telephone, and crisis support for vulnerable tenants with complex needs.
• Work closely with internal departments and external agencies, including DWP, social services, and voluntary organisations.
• Identify safeguarding concerns and appropriately escalates issues.
• Assist tenants with welfare benefit claims, budgeting, and income maximisation.
• Promote arrears prevention and support tenancy sustainment initiatives.
• Maintain accurate case records and monitor support outcomes.
• Encourage customer engagement to reduce tenancy failures and abandonments.

The Candidate

• Previous experience in a tenancy sustainment, housing support, homelessness, or tenancy management setting, supporting vulnerable individuals with complex needs.
• Experience working within social housing, supported housing, or tenancy support services.
• Knowledge of welfare benefits, income maximisation, and financial inclusion support.
• Understanding of safeguarding procedures and risk assessment processes.
• Experience partnering with statutory and voluntary sector agencies.
• Strong communication, organisational, and case management skills.
• Ability to work independently and manage a varied caseload effectively.
• A full UK driving licence and access to a vehicle for business use.

The Contract

Working Hours: Full Time – 37 hours per week.

Length of Contract: 3‑month contract.

Rate: £19.62 per hour (LTD company rate). PAYE equivalent is £16.73 per hour, inclusive of holiday pay.

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