Senior Operations Specialist, AI Enablement at Bumble

About the Role

Join Bumble’s CX & Trust team to support AI moderation quality, ensuring human and machine moderation operate accurately, consistently, and fairly.

Key Responsibilities

• Execute AI Moderation QA framework across internal teams and BPO partners.
• Review moderation decisions via golden-set QA and validate model performance.
• Drive structured feedback loops across QA, Policy, Product and Operations.
• Analyse moderation data to identify trends, root causes and quality issues.
• Support quality controls, calibrations, retraining and regulatory adherence.

Requirements

• 3+ years experience in Trust & Safety, content moderation operations or quality management.
• Familiarity with moderation systems and conversational AI tools.
• Strong analytical skills with experience in data analysis and reporting.
• Experience working with global teams and BPO partners, and QA/calibration practices.

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