Overview
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services is designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. We work with customers across 28 countries from 10 VOIS locations and with a network of teams in several additional markets.
We partner with Accenture to drive transformation, meet industry challenges, and ensure we stay relevant and resilient. This role focuses on driving strategic change and operational excellence across international Business Assurance.
What You Will Do (Responsibilities)
Lead, inspire, and develop international teams, fostering collaboration across markets and business units.
Oversee the transition to a mature second-line assurance capability, embedding best practices and advanced methodologies.
Expand the LRAM (Leakage Risk Assurance Management) product portfolio and enhance Business Assurance visibility across operating companies.
Build trusted and effective relationships with senior internal and external stakeholders, ensuring alignment with business goals and regulatory expectations.
Strengthen and improve controls frameworks to identify, assess, and mitigate operational and financial risks.
Drive process standardisation by identifying leakage risks and collaborating with technology and business owners to resolve them.
Define KPIs to evaluate effectiveness and efficiency of end-to-end processes while monitoring their performance.
Identify and recommend optimal delivery models for Business Assurance in partnership with local markets and VOIS.
Utilise data analytics to generate insights and support decision-making for extended initiatives across Vodafone markets.
Lead communication and engagement across global stakeholder communities, ensuring clear messaging and collaborative outcomes.
Act as a role model within the global community of practice, promoting diversity, inclusion, and innovation.
Who You Are (Qualifications)
- Exceptional leadership and communication capability, with experience engaging diverse and senior stakeholders
- Strong change management experience with a global outlook and cross-cultural understanding
- Proven ability in leading virtual teams and managing off-shoring or large-scale transformation programmes
- Strong business acumen with the ability to diagnose varied business challenges and propose innovative solutions
- Comfortable working in volatile or ambiguous environments with a resilient and collaborative approach
- 15+ years’ experience in blue-chip finance environments or shared service centres, including global BPM experience
- Expertise in Margin Assurance processes, with experience leading projects beyond standard operational activities
- Strong financial understanding and commitment to maintaining a robust control environment
- Demonstrable record of delivering people-centred change initiatives
- Ability to influence without authority and navigate organisational dynamics effectively
- Authentic leadership style aligned with personal and organisational values
What’s In It For You
The opportunity to work at global scale across multiple Vodafone markets and business units.
- Exposure to strategic transformation programmes shaping Vodafone’s international assurance landscape
- A collaborative environment where innovation, inclusion, and continuous improvement are encouraged
- The chance to influence senior leadership and drive cross-market impact
What Skills You Will Learn
- Advanced transformation leadership in multi-country, matrixed environments
- Driving large-scale assurance and risk framework evolution
- Enhanced cross-market stakeholder engagement and influence
- Strategic data-driven decision-making using analytics for assurance and optimisation
- Leading global communities of practice and promoting inclusive leadership
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
How to Apply
Apply through Vodafone Careers website to ensure your application is considered.
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