Overview
Time | Permanent | Maidenhead (Hybrid, 3 days in office) | £50,000-£60,000
Join Dignity’s mission to transform the probate experience. Dignity Legal Services is building a modern, compassionate and efficient probate operation. We are growing and expanding our team, and this is a pivotal role to shape how we scale.
This role is in a category‑defining probate service that delivers a clearer, faster experience for families, supported by strong legal expertise and the operational discipline of a modern tech‑enabled business.
What You’ll Be Doing
- Lead and develop the Application Team, ensuring high performance and progression
- Own delivery against the 30‑day application SLA and monitor performance metrics
- Sign off high volumes of probate applications, ensuring compliance with legal and registry requirements
- Design and continuously improve the application process, remove bottlenecks and reduce errors
- Manage handovers between Onboarding and Estate Administration to ensure a seamless customer journey
- Build and maintain data systems to track progress, registry response times and rejection rates
- Work with product and technology teams to automate manual steps and improve online submissions
- Coach and develop team members, including creating opportunities for rotation across the probate journey
- Report on performance, quality and registry trends to senior leadership
Who We’re Looking For
You are a qualified lawyer with extensive experience preparing and submitting probate applications, particularly through the online probate service.
- Deep knowledge of the Grant of Probate process, HMRC requirements and common registry queries
- Confidence signing off high volumes of applications with exceptional attention to detail
- A passion for quality, efficiency and getting things right first time
- Experience leading and developing teams in a legal or operational environment
- The ability to build processes, structure and clarity in a fast‑growing organisation
- Strong communication skills, able to translate legal requirements for non‑lawyers and collaborate across teams
Most importantly, you’re driven by impact. You want to look back and say, “I built that.”
What We Offer
- Annual salary of up to £60,000 depending on experience
- 25 Days Holiday + Bank Holidays
- X2 Life Assurance, Pension Scheme
- Hybrid flexible working (3 days in our Maidenhead office)
- Genuine career progression and mentorship opportunities
- A chance to make a meaningful contribution to people’s lives and deaths
It’s inevitable that we all deal with death at some point in our lives. The services that should support us haven’t changed in decades. From writing your will to planning a funeral or organising probate, the process can be complicated and expensive. We started Farewill to make the experience warmer, brighter, and friendlier. We’re the UK’s top rated probate provider and help customers support causes through gifts left in wills.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with 200+ years of history, 570 branches, and 46 crematoria. We operate Farewill as part of the Dignity Group and are building the UK’s leading end‑of‑life company with a focus on care, compassion and professionalism. Today we are over 4,000 people across the UK, all driven by the goal to care for families.
Equality, Diversity and Inclusion
We know that diverse teams make better decisions. We’d love to hear from you, and if there’s anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right, depending on application numbers, to close or extend closing dates; early applications are encouraged.
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