Client Solutions Specialist – IVA Drafter

StepChange Debt Charity in Leeds is seeking a Customer Solutions Specialist to support clients through critical financial stages. You will manage a caseload, communicate with clients empathetically, and negotiate outcomes while ensuring compliance with quality standards.

The ideal candidate will have strong communication and negotiation skills, be detail-oriented, and thrive in a fast-paced, client-focused environment. Experience in financial services or case management is beneficial but not required.

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