Job Description
We are looking for IT Service Delivery Specialist to join our IT Team. In this role, you will support the continued maturity of IT operations by administering and enhancing the Group IT Service Management (ITSM) platform, while enabling the effective delivery of core ITSM processes across the business.
You will be responsible for managing and continuously improving the ITSM platform, alongside coordinating key processes such as Change and Problem Management to ensure consistency, governance, and high-quality service delivery. Working closely with IT teams and stakeholders, you will drive improvements in operational efficiency, reporting, and service capability, while supporting the development of broader controls including asset visibility, lifecycle management, and process alignment as organisational maturity evolves.
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