Job Title: Growth Delivery Manager
Req ID: 57956
Job Function: Strategy, Transformation & Business Intelligence
Posting Start Date: 28/05/2026
Posting End Date: 07/06/2026
Division: Strategy & Change
Job Location: GBR Bristol – Assembly, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey
Advertised Salary: Competitive with great benefits
About The Role
BT is developing new innovation products across Connected Solutions that have the potential to create real customer and commercial impact. This role plays a critical part in turning those innovations into solutions that can be confidently launched, sold and supported at scale.
As a Growth Delivery Manager, you will lead the work required to take products from early validation through to successful launch into BT’s customer-facing units. You will operate at the intersection of product, sales, service and operations — ensuring that products are truly ready for the real world, not just conceptually strong.
This is a role for someone who enjoys bringing clarity to complexity, joining the dots across teams, and seeing products land successfully with customers — creating the foundations for scale and growth.
What You’ll Be Doing
- Ensure end-to-end launch readiness
- Lead business readiness activities for innovation products moving through the Product Innovation Funnel
- Coordinate readiness across sales, service, fulfilment, billing and support
- Identify gaps, risks and dependencies and drive them to resolution
- Provide clear launch readiness recommendations to the Product Manager ahead of Go / No‑Go decisions
- Deliver launches into sales and service
- Plan and coordinate product launches, ensuring smooth execution across all internal teams
- Create clear launch runbooks, playbooks and artefacts that enable consistent delivery
- Ensure products are accepted into CFU sales and service with clarity on ownership and processes
- Enable sales and customer‑facing teams
- Work with Product Marketing to translate product value into clear customer-facing messages
- Equip sales and service teams with the tools, training and materials needed to sell confidently
- Support early sales activity to ensure feedback loops into product and GTM improvements
- Shape and improve the customer experience
- Map and improve customer journeys across awareness, purchase, delivery, use and support
- Ensure experiences are practical, scalable and aligned with BT’s operating model
- Track performance and support scale‑up
- Monitor early product performance post-launch and highlight improvement opportunities
- Feed insights back into Product and Growth teams to refine delivery and GTM approachesSupport the transition of products from innovation-led delivery into business‑as‑usual ownership
Essential Skills / Experience
- Experience launching products end-to-end, from early concept through to live sales and support.
- Strong understanding of business readiness across sales, service, operations and billing.
- Ability to turn ambiguous ideas into clear, practical and executable plans.
- Experience working cross-functionally and keeping multiple teams aligned.
- Excellent communication skills, with the ability to simplify complex topics and be clear and resilient.
Desirable Skills / Experience
- Experience working in innovation, incubation or early-stage product environments.
- Knowledge of BT’s operating model or experience within a large, matrixed organisation.
- Exposure to physical, fulfilment-led or partner-delivered products, including international shipping.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
#J-18808-Ljbffr…