Debtors Officer

Debtors Officer

Reference no: Hull 5296793Pay Rate: £13.26 per hour PAYEHours per week: 37, Monday – Friday, 08:30 – 17:00Role Length: This opening assignment is for 2 monthsHull, East Yorkshire, HU1 2AG

What’s involved with this role:

To contribute to the operation of a team within the Revenues and Benefits service to ensure that that work is efficiently processed in respect of the recovery of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages and Decriminalised Parking Enforcement/Bus Lane Enforcement, within given timescales and customers receive accurate and timely information in accordance with legislation and Council policy. Ensure the service is delivered as flexibly as possible to best meet the needs and demands of the customer.

Skills & Experience required:

• Working in an environment which has enabled practical experience of Debt Recovery and knowledge of Debt Recovery Legislation and policy.
• Working in an environment which has enabled practical experience to be gained with demonstration of a good level of both output and quality.
• Experience of dealing with the public in sensitive situations, with an awareness of the needs of disadvantageous groups within communities and equality of opportunity in service delivery.
• Experience of using Debt recovery systems or equivalent.
• Knowledge of Revenues & Benefits, Oracle, Parking and Income Receipting systems
• A good knowledge of Debt recovery legislation, guidance, procedure and best practice.
• Working knowledge of ICT systems used in the administration of Debt recovery or equivalent.

Key Responsibilities:

• To contribute to the day to day operation of the Debtors team providing an efficient and effective service in the collection of Corporate Sundry Debts, Hull Culture & Leisure Debts, and Decriminalised Parking Enforcement/Bus Lane Enforcement from internal and external customers.
• To make decision on the recoverability of Corporate Sundry Debt and Hull Culture & Leisure Debts in line with policies and procedures including proposals for write off.
• Resolve and exercise judgement on issues with debtors and strive for excellence of service.
• Provide an efficient, effective, responsive and user friendly service to all customers and partners recognising stakeholder needs.
• To negotiate repayment of debt making decisions based on the individuals financial circumstances. Help customers to complete statement of means forms and provide advice on priority debts.
• Assist in identifying unallocated or misallocated payments and reallocate as appropriate, preparation of refund payments to customers as necessary.
• Data input to various systems and spreadsheet, Workday, CYGNUS, and Chipside.

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