Working within the Revenue Department under the direction of the Client Financial Liaison Manager, your contribution will ensure that our revenue processes and working capital profile are optimised at all times. The department is responsible for the conversion of work-in-progress to cash. The role will be primarily operational and will include the following responsibilities:
Developing a thorough understanding of clients’ billing and collection processes to ensure that invoices are produced, submitted, and collected appropriately for both the Firm and the client, facilitating payment with minimal queries and delays
Ensuring invoices are issued correctly and in a timely manner (within agreed Service Level Agreements) and followed up promptly, escalating any issues immediately
Maintaining direct contact with clients regarding unpaid invoices via telephone and email, keeping accurate records on internal systems (Nexum/Expert)
Engaging clients professionally to chase overdue debt
Collaborating with Revenue Controllers and partners to follow up on large and/or problematic client accounts, including overdue balances
Building and maintaining key client relationships to facilitate smoother debt collection
Identifying debt issues and escalating them promptly to relevant stakeholders
Alerting management and Revenue Heads of Practice (RHOPs) on debt exposure
Consulting with partners and associates regarding queried debts and unpaid invoices
Managing internal and external queries relating to invoices and the working capital profile
Allocating cash, CHAPS, and BACS payments in consultation with the Banking team, eBilling, and fee-earners to ensure correct and prompt allocation
Monitoring external client portals to oversee the bill-to-payment process
Utilizing the Nexum workflow system to ensure timely cash collection
Identifying prompt-paying clients to maximize cash flow
Understanding the lock-up impact and working proactively to reduce it
Running and analyzing debt reports, producing accurate and timely reporting as required
Providing commentary on key debts on a weekly basis
Producing and distributing monthly debtor reports for the London office (and other offices upon request)
Providing breakdowns and reports to internal and external clients as requested (with CRP/Bill Partner approval)
Demonstrating strong knowledge of key working capital exposures and issues, inspiring confidence in stakeholders
Liaising closely with the London Revenue Managers and the Client Financial Liaison Manager to ensure a shared understanding of current financial performance and to provide a consolidated service from the Revenue Department
Developing productive relationships with partners to support effective debt management
Collaborating with key stakeholders to facilitate the resolution of complex queries forwarded to the Revenue Section
Attending quarterly Group Review meetings to discuss debt provisions
Applying recommendations on debt that requires a provision or write-off
Managing Withholding Tax Compliance, including certification
Consulting with tax specialists to gather necessary client information, such as tax residency certificates, or to confirm tax advice
Maintaining a comprehensive understanding of the roles performed by all members of the Revenue Department
Liaising with the Revenue Projects Manager to ensure that operational risk is understood and that appropriate training is provided within the department
Performing ad hoc tasks relating to the reporting and presenting of WIP, billing, and debtor information; identifying and helping to resolve exposures, issues, and bottlenecks in the smooth conversion of working capital into cash
Qualifications, skills and experience
Experience within the legal billing/credit control/revenue profession or equivalent.
Knowledge of SARs
Experience with Aderant Expert would be preferable although training will be provided.
Competent IT skills, good working knowledge of Word, Excel and Outlook
Connects and Collaborates with People
Takes an active interest in others and gets to know the people they interact with
Treats people with respect and in a fair and consistent way
Adopts a positive communication style, even when challenged by others
Contributes to the Success of Others
Maintains an awareness of the firm’s purpose, objectives and structure
Recognises how their work contributes to and affects the work of others, and prioritises and communicates accordingly
Identifies opportunities to assist others and readily volunteers their help
Enhances the Client Experience
Finds ways to enhance the experience of the firm’s clients through their daily tasks.
Shows a willingness to go the extra mile to deliver great service.
Achieves Results
Goes above and beyond to contribute to the success of the firm
Pays attention to the quality and accuracy of their work
Suggests new ideas or ways of doing things in a confident, constructive and sensitive way
#J-18808-Ljbffr…