Company: hackajob
Location: City of Edinburgh
Job Description:
hackajob, in collaboration with J.P. Morgan, is seeking an Escalations Team Lead in Edinburgh. This role involves managing the day-to-day operations of the Escalations team, providing oversight on case assessments, and ensuring compliance within service level agreements.
The ideal candidate will have a strong background in KYC, excellent communication, and leadership skills. Responsibilities include managing performance of specialists and conducting training for new joiners.
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Posted: June 3rd, 2026