UX Designer – Loyalty & Support

As a Midweight UX Designer at the UK’s largest supermarket, you’ll be crafting experiences that help millions of people shop better. You’ll help discover new opportunities, contributing to the intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll get to understand business objectives and user expectations, assisting in crafting design solutions that surpass both. And you’ll become an expert in testing, iterating and improving what you do and how you do it. Audiences don’t get bigger or more diverse than this! We have 11 million active app users and over 1 million online grocery orders a week, so you’ll really need to roll up your sleeves and get stuck in. You’ll need a big appetite for human‑centred design, customer research and data and analytics.

Responsibilities

• Designing large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
• Being involved in all UX process activities including discovery, design sprints, sketching, wire‑framing, low fidelity prototyping, and service/customer mapping.
• Working in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
• Championing human‑centred design inside and outside of your team.
• Working within and across agile squads to design, develop and improve the customer experience across our digital products.
• Partnering with UX researchers to help your team develop compassion for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, un‑moderated, usability testing and more.
• Using quantitative data and partnering with the analytics team to help advise your work.
• Working closely with multidisciplinary teams, finding new opportunities for improvements.
• Working together with different teams including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business collaborators to explore, build, and deliver designs.
• Helping facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
• Producing design executions that use inclusive design principles and align with W3C accessibility guidelines
• Delivering valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.
• Collaborating with the Design System team to help evolve the Design System based on user needs

Qualifications

• A strong portfolio of delivered design work demonstrating your expertise across web, responsive and native apps.
• Experience in high‑profile design projects in a customer‑facing commercial environment.
• Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility.
• A good understanding of the end‑to‑end iterative design process including how to develop and use design research, journey mapping, wire‑framing, prototyping, and user testing to achieve human‑centred design solutions.
• Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar.
• The ability to use both quant and qual insight to inform decision‑making.
• Experience at carrying out or participating in customer research, including interviews, observation and usability testing.
• Proficiency in interaction design for web (desktop and mobile) and native applications.
• Experience designing with accessibility in mind and meeting WCAG 2.1 level AA.
• Experience collaborating closely with multiple fields including product and engineering.
• Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.
• The ability to coach, mentor and set standards for ways of working for more junior team members.
• Previous experience in the retail sector is an advantage.

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