Role: Field Service Engineer
Contract Type: Permanent
Starting Salary: Negotiable plus benefits, company vehicle, expenses, and phone.
Hours: Mon‑Fri 9am‑5pm (with flexibility and occasional overnight stays).
Area to Cover: Southwest to East of England.
Our client is an established supplier and service provider of advanced laser systems and is seeking an experienced Field Service Engineer to deliver high‑quality technical support to their customer base across the region.
As a Field Service Engineer, you will play a key role in ensuring the reliable performance and longevity of advanced laser systems. This includes carrying out scheduled maintenance visits, responding to technical service requests, diagnosing/resolving faults, and delivering professional on‑site support and training. You will work closely with the central service team to coordinate activities while maintaining high standards of customer service.
Responsibilities
- Attend customer sites to service and repair laser systems across a specified product range.
- Install new systems and deliver customer training.
- Confidently provide on‑site training sessions.
- Complete comprehensive and accurate Service Reports for each visit, following company procedures.
- Maintain regular communication with the customer service team and reporting manager.
- Participate in training sessions and meetings at the company’s head office in Kent.
- Assist with system demonstrations both at the head office and in the field.
- Undertake any additional duties appropriate to the role.
Job Requirements
- Proven experience servicing and maintaining advanced laser systems, with a strong understanding of relevant design software packages.
- Experience with Universal Laser Systems or equivalent US/Chinese models.
- Full, clean UK driving licence.
- Hold a LEV (Local Exhaust Ventilation) qualification.
- Strong customer service and communication skills.
What Is Offered
- Fully stocked company vehicle.
- Paid expenses, plus mobile phone and iPad.
- 25 days annual leave plus bank holidays.
- Full training.
- Supportive and friendly working environment.
- Company uniform.
- Strong problem‑solving abilities.
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