Paint & Body SERP Engineer

Overview

Role – Paint & Body SERP engineer (Contract). Location – London (Some hybrid working).

Responsibilities

• Assist in the creation of the Body Repair Operating Standards.
• Identify and appoint an Aftersales approved paint refinishing material supplier.
• Assist other departments such as Special Vehicle Operations (SVO) on their Body in White (BIW) repair strategy for modified vehicles.
• Identify and approve tooling for:
  1. Spot and seam welding
  2. Structural repairs
  3. Smart repairs
  4. Riveting
• Compliant Products. Identify products used in manufacturing and equivalents for Aftersales.
• Developing the approved repairer network. Appoint and audit repairers.
• Identify and appoint a damage assessment estimating platform provider.
• Assist in the requirements and development of body repair training courses.
• Liaise with Insurance Companies on vehicle repairability and insurance group ratings.
• Provide information where required for vehicle crash testing (Thatcham, MIRA, TUV, Euro NCAP)
• Representing the Aftersales team to develop Body in White (BIW) service assembly breakdown and availability for current and future model lines.
• Ensuring ongoing development of BIW service assemblies, outer panel service cut strategies for current and future model lines.
• Developing Joining methodology used in manufacturing and transferability to Aftersales including and meeting all testing requirements.
• Develop warranty paint refinishing scope for full and partial panels on current and future models.
• Identify where the manufacturing framing process could be modified to assist Aftersales in repairing vehicles with minimal component removal.
• Identify Chassis component replacement on current and future models and discuss the feasibility with Engineering.
• Review created body repair procedures before final engineering sign off.
• Develop a terminology database (E.g., SAE standards).

Qualifications & Experience

• Significant (8-10 years) experience as a SERP engineer is required. It is preferable for the right candidate to have experience or knowledge of modern Mechanical, Electrical and B&P repair processes.
• Qualification or significant experience with CAD tools is essential.
• Proven vehicle diagnosis and repair knowledge, knowledge of vehicle systems, workshop practices and an understanding of the latest vehicle technologies is essential.
• IT literacy and the ability to present to all levels of the business using multiple IT tools.
• Very strong drive for continuous improvement – a Kaizen mentality.
• Ability to work in both office and field-based teams with a customer focused repair & service excellence approach.
• Customer (internal & external) service skills, which include relationship building across departments and functions.

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