Field Service Engineer South

Location: Newbury, Berkshire

Time Type: Full time

Job Requisition ID: JR – 199574

What You’ll Be Doing:

• Install, service, repair and maintain products, distributed by Baxter/Hillrom.
• Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
• Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
• Responsible for maintaining and documenting the assigned calibration equipment.
• Provide technical support for inbound calls from customers & patients, detail the job on the system and undertake the relevant actions.
• Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
• Be the technical expert and support for customers, account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group.
• Provide technical feedback into contracts & tender submissions.
• Review critical metrics regularly and adapt the working practices to ensure service level is maximised.

What You’ll Bring:

• Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
• Strong attention to detail.
• Strong verbal and written communication skills.
• Good organisation and prioritisation skills.
• Good proficiency in Microsoft Office (including Outlook, Excel).
• Good technical problem solving skills.
• In‑depth level of practical experience in the relevant technical/engineering field with measured critical metrics.
• Demonstrable experience in meeting business critical timeframes and deadlines.
• Successful experience in managing and engaging with customers.
• Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.

Job Requirements:

• Participating in 24‑hr on‑call (where required).
• Lone‑working.
• Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis – Full UK/Ireland driving licence.

Benefits:

• Competitive total compensation package.
• Professional development opportunities.
• High importance is placed on work‑life balance.

Equal Employment Opportunity: Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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