4th Line Cloud Support Engineer – VCF – DV Cleared (IT) / Contractor

Role

4th Line Cloud Support Engineer – VCF. Must have an Active DV Clearance.

Responsibilities

• Respond to escalations from 2nd Line support teams.
• Monitor systems using event management tooling and resolve incidents.
• Perform change activities in line with defined processes.
• Support lifecycle management of platforms to maintain vendor supportability.
• Carry out readiness assessments for new services entering production.
• Produce and maintain technical documentation and support materials.
• Provide technical leadership across support activities where required.

Skills and Experience

• Strong experience across VMware stack including vCenter, ESXi, NSX, and VCF which is essential.
• Experience supporting Horizon VDI environments.
• Strong knowledge of Windows environments including AD, DNS, SQL, and SCOM.
• Understanding of physical networking concepts.
• Strong problem solving and analytical skills.
• Ability to take ownership of technical issues and lead resolution.

Desirable Experience

• Experience with cloud administration such as vCloud Director.
• Exposure to event monitoring tools such as SCOM or Aria Operations.
• Automation and scripting using PowerShell.
• Server administration across Windows Server environments.
• Experience with software distribution tools such as MECM.

Additional Information

• Work within a secure environment supporting critical systems.
• Opportunity to develop across cloud and infrastructure technologies.

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