About the Company
Nautilus has partnered with a fast-growing AI and enterprise technology company that is transforming how large organisations modernise legacy systems, improve operational efficiency, and accelerate digital transformation.
About the Role
Due to continued growth and the onboarding of several major enterprise customers, they are looking to appoint an experienced Key Account Manager to own and grow strategic client relationships across their expanding portfolio. This is a fantastic opportunity for a commercially minded account manager who thrives on building long-term customer partnerships, driving account expansion, and working closely with senior stakeholders within complex enterprise environments.
Responsibilities
- Own and manage strategic enterprise customer relationships
- Serve as the primary day-to-day commercial contact for assigned accounts
- Build strong relationships across technical, operational, and executive stakeholder groups
- Coordinate customer onboarding and implementation activities with internal teams
- Develop and execute account growth and expansion plans
- Identify opportunities for additional solutions, services, and platform adoption
- Lead Quarterly Business Reviews (QBRs) and strategic account meetings
- Maintain stakeholder maps, account plans, renewal schedules, and growth roadmaps
- Work closely with Sales, Pre-Sales, Product, and Delivery teams to maximise customer outcomes
- Ensure accurate forecasting, pipeline management, and CRM updates
Required Skills
- 5+ years’ experience in Enterprise Account Management, Strategic Account Management, Customer Success, or a similar commercial role
- Proven success managing complex B2B customer relationships within SaaS, software, technology, or IT services environments
- Demonstrable track record of driving account growth and customer retention
- Experience engaging senior stakeholders, including technical and executive decision-makers
- Strong commercial acumen with the ability to identify and convert expansion opportunities
- Experience leading business reviews and executive customer meetings
- Excellent communication, relationship-building, and stakeholder management skills
- Full UK driving licence and willingness to travel within the UK when required
Preferred Skills
- Experience within AI, enterprise software, infrastructure technology, digital transformation, or managed services
- Exposure to large-scale enterprise organisations and complex account structures
- Experience using Salesforce CRM or similar platforms
- Experience working with customers in sectors such as retail, logistics, or other enterprise industries
Pay range and compensation package
£70,000–£90,000 base salary | £120,000–£140,000 OTE | Benefits
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