Product Manager

Product Manager

£60-70k + Bonus

My Product Path are recruiting for a Product Manager on behalf of a global digital organisation to join them on a permanent basis as part of one of their new squads.

This role would suit someone who has strong product management fundamentals & a PLG approach in a fast paced environment.

Key Responsibilities

Customer Experience Ownership

• Own and continuously improve the end-to-end digital customer experience
• Identify and remove friction across key user journeys
• Drive improvements in customer satisfaction, engagement, and retention

Voice of Customer & Insight-Led Product Development

• Turn customer feedback, VOC data, and support insights into clear product priorities
• Build structured feedback loops across support, operations, and product teams
• Use qualitative and quantitative data to inform roadmap decisions

Self-Service & Digital Capability

• Drive the development of self-serve features and digital-first customer journeys
• Reduce dependency on manual or support-led processes
• Improve onboarding, usage, and product adoption

Customer Support & Operations Collaboration

• Work closely with Customer Support and Contact Centre teams
• Improve tooling, workflows, and escalation processes
• Ensure product changes reduce inbound support demand and improve resolution times

Product Delivery & Squad Leadership

• Operate within agile, cross-functional squads
• Own product backlogs, prioritisation, and delivery planning
• Collaborate closely with engineers, designers, and analysts

AI & Customer Communication Strategy

• Contribute to the development of AI-powered customer experiences (e.g. chatbots, automation, messaging)
• Help shape how customers interact with digital support and communication tools
• Explore opportunities for automation and intelligent self-service

Key Requirements

• Proven experience as a Product Manager in a digital or product-led environment
• Strong background in customer experience, digital journeys, or service design
• Experience working with customer support, contact centres, or service operations
• Ability to translate customer insight into product roadmap decisions
• Comfortable working in agile, squad-based environments
• Strong analytical mindset with experience using product/data tools (e.g. analytics platforms, VOC tools, A/B testing)
• Experience improving customer satisfaction, engagement, or digital adoption metrics

Apply now for immediate CV Review

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