Company Description
Empire Laundry, established in 1992 and now part of the Johnson Service Group Plc, specializes in luxury linen rental, bespoke and customer-owned linen services for luxury hotels, spas, restaurants, and serviced apartments in London and nearby areas. Renowned for delivering exceptional service, Empire uses bespoke linen solutions and RFID tracking to ensure timely delivery and impeccable quality. With flexibility and customization, Empire adapts its services to meet customer expectations consistently.
Role Description
This is a full-time, on-site Account Manager role based in North London. The Account Manager will be responsible for maintaining and building strong client relationships, with a key focus on customer retention. The role involves understanding client needs, ensuring high-quality service delivery, liaising with internal teams to resolve customer issues, optimizing service satisfaction, managing account performance, and identifying opportunities for business growth.
Qualifications
- Proven experience in Hospitality Account Management, Customer Relationship Management, or Client Services.
- Strong communication, negotiation, and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Problem-solving skills with a proactive and customer-focused approach.
- Ability to work collaboratively with both internal teams and external stakeholders.
- Familiarity with the hospitality or service industry.
- Proficiency in using CRM systems and Microsoft 365, Power-Bi or Tableau.
- Relevant professional experience within a laundry setting would be advantageous.
Offer
- Competitive salary
- Opportunities for career development and progression
- Supportive and collaborative working environment
- Exposure to key client accounts within the laundry and hospitality sectors
- Company benefits package (including pension and holiday allowance)
This role involves regular travel to client sites across London and will be measured against customer retention, service performance, and account growth targets.
If you are a proactive and customer-focused professional looking to join a market-leading organisation, we would love to hear from you.
Please note that this role requires knowledge of the laundry and hospitality sectors. Due to the high volume of applications, only successful candidates will be contacted.
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