Patient Coordinator within Radiology – Cromwell Hospital, London SW5 0TU
Permanent. Salary: Competitive. Full time – 37.5 hours a week (Monday to Friday between 8am and 8pm, with 1 Saturday once a month from 9am to 2pm).
Role Overview
Provide and maintain efficient administrative and reception services for the Radiology Department, ensuring a high quality service is delivered to patients, staff and consultants. Work as part of a multidisciplinary team, showing flexibility to ensure the best quality service in a pleasant environment for staff and patients.
You’ll help us make health happen by
- Ensuring all customers are dealt with in a professional manner and queries are handled efficiently over the telephone and via email.
- Taking bookings for diagnostic imaging examinations and giving patients precise and accurate preparation instructions.
- Providing accurate information over the telephone and maintaining an efficient telephone manner.
- Advising the Administration Lead of any problems within the department and handling minor complaints with immediate action and thorough follow-up.
- Ensuring effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
- Checking general area/CT/MRI charges for the previous day, adding issues on Compucare for inpatients.
- Checking bookings scheduled for the following day and obtaining request forms to ensure efficient patient journey.
- Creating and maintaining good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team and work together to provide an exemplary service.
- Promoting good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld.
Key Skills / Qualifications needed for this role
- Experience in administration within a healthcare environment.
- Experience within radiology is desirable.
- Good communication and strong interpersonal skills.
- Excellent telephone manner.
- Articulate and polite.
- Organisational skills – meeting deadlines and prioritising workloads.
- Confident and able to work under pressure.
- Natural ability to empathise with patients and demonstrate genuine care.
- Ability to work as part of a team.
- Ability to work independently and autonomously.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme covering all aspects of health—mental, physical, financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- 25 days holiday per year, increasing through length of service, with the option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance‑based bonus.
- Support with travel costs via a season ticket loan or cycle2work.
- Various other benefits and online discounts.
EEO Statement – Disability Confident employer
We are a Disability Confident employer and offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We will ensure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Job Classification
Full time – Administration – Cromwell Hospital, London
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