About the Role
Working within the Direct Payments team, dealing with approximately 4,000 Direct Payment cardholders. The role involves monitoring the collection and payments of Missing Contributions for individuals financially assessed charges and identifying Surplus balances in Direct Payment accounts and the timely and accurate recovery of Surplus balances. The role will also provide support to the wider Direct Payments team, and we are looking for applicants that can demonstrate a flexible, adaptable approach to a wide range of tasks.
You will be part of a large, progressive team and will work in a fast-paced and modern finance environment which enables the collection of £56m of social care income for six thousand service users, and £160m of expenditure per annum with 500 providers. The Finance Operations team integrates people, technology, and robust processes, focusing on our customers’ financial needs to drive our performance and take pride in delivering a quality service.
We are looking for applicants who enjoy working as part of a vibrant team and in a fast-paced financial environment. You will be client-driven, understand the fundamentals of finance and be motivated to deliver change.
This post will provide an excellent opportunity to gain experience and understanding of Local Government Finance by being a member of Corporate Resources, collaborating with key stakeholders and partners across all levels.
Qualifications and Experience
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Experience of working with computerized financial systems and good knowledge of MS Word and Excel, along with attention to detail and an understanding of financial controls and processes
- Ability to communicate effectively in writing, face to face and by telephone and understand the importance of confidentiality
- Able to efficiently plan work and use effective time management skills
- Committed to quality customer service
- Able to work within a very busy working environment and under pressure, prioritising work to meet tight deadlines
- Able to respond quickly to change and the introduction of new processes as the service expands
- Have an NVQ level 2 qualification in a relevant area e.g., Finance or Business Administration or similar appropriate equivalent
In addition, we expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Flexible Working
We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
#J-18808-Ljbffr…