Job Description
Are you looking for a role where respect and understanding matters and could you support people through sensitive financial conversations to help them manage contributions for care and support? If the answer is yes, we’d love to hear from you!
The Revenue Team plays a key role in supporting people to understand and manage their contributions towards the cost of their care. We work with people to ensure care charges are affordable and provide support, so non-payment of contributions is managed appropriately, and vital services remain sustainable.
You will be responsible for carrying out detailed assessments and reviews, helping to ensure that care charges are fair and manageable. You will support revenue recovery and debt resolution, working sensitively with individuals to reach practical and realistic outcomes. The role involves working alongside people who receive Adult Social Care services, including visiting people in their own home; you will need to be able to meet the countywide travel requirements of the role. You will work closely with Adult Social Care & Health colleagues to achieve best outcomes for people, providing detailed advice and guidance to people, partner organisations and others on revenue processes, debt recovery and the Care Act.
Qualifications & Skills
- Provide effective customer service, giving clear and succinct advice, responding appropriately to customers’ needs.
- Communicate effectively with a range of people in a clear, concise and accurate manner.
- Demonstrate knowledge of debt recovery processes, money advice services, budgeting and financial and account procedures.
- Plan and organise a varied workload for self and others, working to short deadlines. Adapt to changing demands and work practices and meet tight deadlines.
Additional Information
This position is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services. For further information about the process, please refer to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad.
Your starting salary will be pro rata if the above position is part-time or term-time only.
If you require sponsorship to work in the UK, please let the hiring manager know in your application so we can check eligibility for sponsorship for the role. For further information, please refer to https://www.gov.uk/browse/visas-immigration/work-visas.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
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