Revenues Officer

Revenues Officer

What a typical day looks like – A typical day for a Revenues Officer might involve managing a variety of tasks related to council tax & NNDR, including calculating and issuing bills, collecting and processing payments, and handling customer inquiries.

Responsibilities

• Processing Bills and Notices
• Preparing and dispatching council tax bills, reminder notices, and summonses to residents
• Handling phone calls , web forms and emails from customers
• Managing Payment Arrangements
• Negotiating and setting up payment arrangements with residents who are struggling to pay their council tax
• Collecting and Processing Payments
• Ensuring the accurate recording and allocation of council tax payments
• Recovering Arrears
• Identifying and pursuing outstanding council tax debts through various methods, potentially including legal action
• Updating and maintaining accurate records of council tax liabilities and payments
• Monitoring the progress of cases and ensuring timely escalation to appropriate stages of recovery
• Contributing to the ongoing improvement of council tax administration processes

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