Customer Service Administrator

Customer Service Administrator

Berry Recruitment are hiring for a committed and experienced Customer Service Administrator to work for a well-known supplier of consumables based in Abingdon, Oxfordshire on a hybrid working schedule.

The rewards

£28,000 per annum plus discretionary monthly commission (approximately £3,000 per annum). 25 days holiday. Hybrid working with a supportive team in a company with a fantastic reputation for its friendly culture.

Hours

08:30–17:00. Hybrid working arrangement.

The role of a Customer Service Administrator

• Acting as first point of contact for customer enquiries via phone and email, delivering professional and timely support
• Processing orders received through email, telephone and online platforms including Amazon
• Using CRM systems to log, assess and resolve customer issues and complaints in line with company procedures
• Liaising closely with Sales and internal departments to coordinate order fulfilment and ensure smooth service delivery
• Issuing and managing credit note requests in accordance with approval processes
• Maintaining accurate documentation and ensuring compliance with company and regulatory requirements
• Supporting team targets and contributing to continuous improvement within the customer service function

The ideal Customer Service Administrator candidate

• Previous knowledge and experience in a similar customer service administration role
• Experience using Microsoft Dynamics ERP or similar (Sage, SAP etc.) desirable
• Able to work independently and as part of a team-oriented environment
• Accurate and timely data entry with strong attention to detail

Additional context

This is more than just a job — it’s a chance to join a well-established company with a fantastic reputation and friendly culture in Abingdon, Oxfordshire. Apply now through Berry Recruitment.

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