Senior Service Improvement & Complaints Specialist

RG Setsquare is searching for a dedicated Service Improvement Officer in Lancaster to ensure high standards of customer service while managing the complaints process. As a key player in a well-known Housing Association, you’ll be responsible for addressing complaints and recommending service enhancements.

The role requires extensive experience in service improvement or complaints handling, with strong communication skills. Join us in providing quality service and improving customer satisfaction.

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