End Date: Friday 05 June 2026. Salary Range: £26,200 – £26,200. Flexible working is supported.
Job Title: Customer Support.
Location: Middlesbrough & Stockton‑On‑Tees.
Working Pattern: Part‑time, 28 hours per week, including Saturdays.
What You’ll Be Doing
The role begins in a branch where you will provide face‑to‑face support to customers. You will handle everyday banking tasks while focusing on helping customers through important moments such as bereavement support, fraud concerns, vulnerable customer assistance and building confidence with digital banking. You will adapt to customer needs, promote and support digital services, and confidently help customers use online and mobile banking independently. You will also recognise opportunities to connect customers with the appropriate products and services. As you grow, you may progress into other roles across the Group, including phone, online, web chat, video or social media support.
What We’re Looking For
- A minimum of 12 months’ customer service experience.
- A people‑person who is honest, genuine and caring about helping people with their finances; previous financial services experience is not required.
- The ability to build relationships quickly and give customers a fantastic experience.
- Empathy, acting with care and integrity – taking time to resolve queries and giving customers confidence.
- Commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues to meet customer needs.
Grow Your Career with Our Skill Progression Framework
We ask new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills and earning valuable accreditations. Once you’ve built that foundation, we support you in exploring a wide range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning and leadership roles.
Benefits
- Generous pension contribution of up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday (increases over time) plus bank holidays – pro‑rated for part‑time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries reviewed annually on 1 April as part of our annual pay review.
- Full uniform provided.
- Inclusive workplace promoting diversity, equity and inclusion.
Equal Opportunities
We are disability confident and committed to making reasonable adjustments. We strive to create a workforce that reflects the diversity of the customers and communities we serve.
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