Customer Service Administrator

Overview

To provide an office-based link between customer and Company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Responsibilities

• Respond to customer queries
• Maintain traceability of Customer Communication through logs and administering the Customer Service email account
• Build good working relationships with your customer base to effectively and efficiently deal with day-to-day needs
• Maintain and update customer accounts when needed
• Complete all calls according to schedule
• Foster working relationships within immediate team and across all Departments
• Promote the company and use professional and polite language in all spoken and written communication, attending mandatory training
• Use in-house IT systems relevant to your role (training provided)
• Work closely with your Customer Service Executive to meet and exceed our Company’s Customer Commitment
• Ensure Managers, Supervisor and colleagues are informed of all necessary information
• Process all documentation correctly and maintain files and records according to procedures; expand business and obtain appointments from customer base
• Action messages received

Qualifications

• Experience within customer service / administration environment
• Excellent PC skills – Word, Excel, Outlook
• Experience in an office environment (full training provided)

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