Support Officer

Support Officer – Public Realm

East Suffolk Services Limited is offering a full‑time, fixed term (12 months) position in Ufford, Woodbridge, Suffolk.

Salary: £28,598 – £31,022 per annum (Band 4).

Hours: 37 per week.

Responsibilities

• Provide high‑quality customer service and administrative support, handling enquiries face‑to‑face, by phone and email.
• Manage a high volume of calls and correspondence while performing under pressure.
• Respond to customer feedback, compliments and complaints, ensuring timely resolution in line with company policies.
• Support the Grounds Maintenance and Building Cleaning teams and liaise with other departments and external clients.
• Maintain accurate records and ensure compliance with GDPR.

Requirements

• Experience working in a varied administrative role.
• Ability to prioritise and multi‑task within tight deadlines.
• Working knowledge of Microsoft Office packages.
• Good understanding of GDPR regulations.
• Effective communicator with excellent organisational skills.
• 5 GCSEs (Grade C or above) including English Language and Mathematics.
• NVQ Level 3 in Business Administration or Customer Services (or equivalent) or considerable similar experience.
• Ability to travel between Ufford and Lowestoft offices.

Benefits

• Health and wellbeing package through Canada Life, including online GP access and life insurance.
• Competitive, matched pension scheme through Royal London.
• Access to support networks and wellbeing initiatives.
• Learning and development opportunities tailored to the role.
• Exclusive discounts on tech, holidays, travel, fashion, health and beauty.
• Car benefit scheme and cycle‑to‑work scheme.

#J-18808-Ljbffr…