Overview
support and acceptance remediation, acceptance support
12 month – 5 year contract – remote /London
UK remote
A blue-chip global Card Payment Provider is seeking Customer Support specialists with Payments acceptance experiencedue to dynamic growth.
To be successful in this role, you will possess Projectmanagementexperience in payment schemeorFinancialServicesOperations
In this role you will look at why merchants are experiencing non – authorisation based acceptance issues and understand the cause of the problem ie. whether network issues, contract issues, working out root cause and putting a plan in place so that the merchants are having 100% acceptance rates.
Ideally your background will have experience from any of acceptance manager or in acceptance remediation or support, perhaps experience with POS terminal support. Or will have set up merchants working for acquirers or tech card acceptance
(payments support, acceptance manager, acceptance support, card schemes, payments operations)
You will possess outstanding communicationskills, with
Projectmanagementexperience in payment schemeorFinancialServicesOperations
Responsibilities
- Day to day you will :
- Be a trustedpointofcontactforalloperationalmatters withkeyclientstakeholders(acquirersandmerchants)
- Projectmanageremediationactivitiestoensureissuesareresolvedandacceptanceacrossthe networkisrestored
- Programmanage anumberofQualityofAcceptanceactivitiescrossfunctionallytodriveresolutionofassignedcases
- Managetechnicalcommunicationswithclient’stechnicalteam,projectteam,customerservicesteamandseniorexecutives
- Proactivelyresolveclientbusiness&technicalproblems
Qualifications
- In this role, you will display :
- Latitudeforindependentjudgmentanddecision-makingwithindefinedguidelines
- Ability to gatherinformation, andput plans intoaction.
- Evidence of working dependently
- Track record of planning scheduling andarranging ownactivitiesinaccomplishingobjectives
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