Administration Coordinator
Closing date: 03 June 2026
An exciting opportunity has arisen to join the Neurology department within the National Hospital for Neurology and Neurosurgery. We are seeking a part‑time (30 hours per week) Administration Coordinator to carefully manage the administrative processes of Day Care and Inpatient admissions.
We are looking for an individual with strong communication and interpersonal skills as well as the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with good organisational skills, flexibility, and the ability to work autonomously. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi‑disciplinary team.
Main duties of the job
- Monitoring and reviewing the team email inbox
- Corresponding and effectively communicating with patients, including via telephone and letter, regarding their care and admission
- Liaising with a wide variety of clinical teams and other departments within the hospital, such as Neurophysiology and Radiology
- Establishing good relationships and effective communication with medical and nursing staff and allied‑health professionals
- Managing patient bookings and ensuring good record keeping using the Trust’s electronic record system (Epic)
- Supporting and maintaining patient flow through the Hospital
- Attendance at the Site’s bed meeting
- Arranging hotel bookings for patients
- Participating in the monthly Team meeting
Person Specification
Knowledge and Qualifications
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths
- Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
- NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification
Experience
- Experience of working in a non‑routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent)
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first‑class service delivery
- Previous NHS experience, or experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University College London Hospitals NHS Foundation Trust
£34,186 to £37,389 a year (Per Annum Inclusive of HCAS pro rata)
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