Lloyds Banking Group Customer Support – Stoke on Trent

End Date: Friday 05 June 2026

Salary: £26,200 per annum, increasing to £26,950 after 6 months.

Location: Stoke on Trent & Crewe (branches of Lloyds and Halifax).

Hours: 35 hours per week, including Saturdays. Flexible working options available.

Responsibilities

• Provide face‑to‑face support to customers in branch.
• Handle everyday banking tasks while offering reassurance, guidance and practical support.
• Support customers through important moments such as bereavement, fraud concerns, or digital banking challenges.
• Promote and support digital services; help customers use online and mobile banking independently.
• Identify opportunities to connect customers with appropriate products and services.
• Adapt to different customer needs and maintain calm under pressure.

Qualifications

• Minimum 12 months of customer service experience.
• Strong interpersonal skills; honest, genuine, caring about helping people.
• Ability to build relationships quickly and provide a fantastic experience.
• Empathy, integrity, and commitment to deliver on promises.
• Teamplayer, collaborating closely with colleagues.

Benefits

• Generous pension contribution up to 15%.
• Annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Discounted shopping and other lifestyle benefits.
• 22 days’ holiday (increases with time) plus bank holidays; pro‑rated for part‑time roles.
• Wellbeing initiatives and generous parental leave policies.
• Full uniform supplied.

We’re disability confident – reasonable adjustments can be made to recruitment processes. Please let us know if you require them.

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