Customer Support in Trafford Park)

Are you the calm voice people rely on when systems fail, processes confuse, or answers aren’t obvious? As a Customer Support Advisor you’ll be the person that keeps everything moving – solving problems, guiding colleagues, and making sure nothing slips through the cracks.

This is a role where your impact is felt daily. Based in Knutsford, you’ll support teams across the UK, bringing clarity, structure and reassurance whenever it’s needed most.

What’s in it for you

• £26000 per annum
• 25 days holiday plus bank holidays
• Working hours: 35 hours per week, shifts between 08:00-16:00 and 09:00-17:00
• Free on-site lunch served daily
• Profit bonus scheme
• Free parking at the Knutsford site
• Pension scheme for long-term security
• Social events including Summer BBQ and Christmas parties

Your responsibilities as Customer Support Advisor

• Acting as the first point of contact for internal queries across UK branches
• Providing clear guidance on systems, processes and day-to-day operations
• Logging, managing and tracking queries through to full resolution
• Ensuring consistent communication and updates to stakeholders
• Supporting and learning bespoke internal systems to deliver accurate solutions
• Maintaining high standards of service across all interactions

What we’re looking for in a Customer Support Advisor

• Previous experience in a support, service desk or customer-focused role
• Strong communication skills across different levels of a business
• Ability to manage and prioritise multiple queries effectively
• High attention to detail when logging and resolving issues
• Confidence using systems and learning new platforms

If you’re ready to step into a Customer Service Advisor role where you can genuinely make a difference every day, apply now.

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