Receptionist/Administrator

Job title: Receptionist/Administrator

Location: Broad Oak Medical Practice

Salary: £24,960.00

Hours: 25

About us

We deliver local primary care at scale. Our purpose is to improve access, outcomes and patient experience. Our values are Caring, Ambitious, Resourceful, and Excellence.

Job responsibilities

• Respond to patient queries and liaise with the primary care team, managing appointment requests, signposting patients to services, and maintaining patient records and confidentiality.
• Email, scan and code clinical correspondence.
• Process prescription requests.
• Utilise other information systems to support efficient workflow processes.

Ideal candidate

• Reception or customer care experience, excellent communicator (spoken and written).
• Basic PC skills: Word, Excel, email.
• Ability to work within processes and procedures, maintain confidentiality and data security.
• Previous NHS experience is welcome but not essential.

Package description

• 27 days annual leave plus bank holidays pro rata.
• Access to bespoke learning management system and annual formative clinical assessments for competency development.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and an employee wellbeing app.

Qualifications

• Reception or customer care experience.
• Excellent communication skills (spoken and written).
• Basic PC skills: Word, Excel, email.
• Ability to work within processes, procedures, and maintain confidentiality and data security.
• Previous NHS experience is welcome but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for a Disclosure and Barring Service check.

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