Business Support Coordinator | St Johns Wood & Belsize Park

About the Role

Knight Frank is looking to recruit a Business Support Coordinator to join our London Lettings department, supporting our St John’s Wood and Belsize Park offices.

The Role

The London Residential Lettings division is seeking a proactive and organised Business Support Coordinator to provide front‑of‑house support and assist the teams in St John’s Wood and Belsize Park, as well as the wider London office network.

You will report into the Lead Operations Manager for Lettings, with day‑to‑day input from the Office Heads.

Key Responsibilities

• Greet and assist clients, offering refreshments and handling general enquiries
• Answer incoming sales and lettings calls, take messages and provide general support
• Manage, label and organise property keys
• Maintain a tidy office and reception area, including preparing the boardroom for meetings
• Support marketing activity, including mailers, brochures, window cards and pitch materials
• Arrange and upload EPCs, photographs and floorplans, and update property listings
• Provide property information for regional publications and marketing campaigns, ensuring GDPR compliance
• Assist with property listings by creating records, ordering Land Registry checks and registering new instructions
• Generate sales invoices, template letters and forms in line with best‑practice procedures
• Support client due diligence, anti‑money laundering processes and correct naming conventions
• Assist with tenancy administration, KYC checks and compliance audits
• Prepare office reports and meeting documentation, ensuring accuracy and attention to detail

Key Experience Required

• Previous experience in a business support, administrative or front‑of‑house role
• Flexible, adaptable and collaborative approach
• Excellent organisational skills and strong diary management
• High standard of English grammar and spelling

Competitive salary

Competitive salary

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