To provide general assistance to the Practice clinical team and present a courteousand professional image to patients and visitors, both in person and on thetelephone. Responsibilities include accurate data entry, and providingadministrative and clerical support to ensure effective service delivery. Youwill also facilitate communication between patients, primary and secondary careservices, and external agencies.
To be aware of the Practice philosophy and to treatpatients/visitors with respect and tolerance, and offer constructive support tocolleagues and general public.
Main duties of the job
Processing some referrals eg radiology, back pain clinic, two-week wait
Extended Hours for PCN data
Booking out-of-hours HUB appointments
Answering results line
Monitoring Surgery website and mailbox
Sending group messages via iPLato and accuRx online portal
Ordering supplies
Audits / Searches
Covering reception (eg at lunchtime and/or covering staff absence due to sickness or holiday)
About us
We are a friendly local GP Practice in Southgate, North London, serving approx 9,000 patients. We have 4 GP Partners, 1 Practice Manager, and various other healthcare professionals at this Practice. Our team is welcoming and supportive to our patients, and each other. This is our ethos. We are part of the Enfield Unity Primary Care Network.
Job responsibilities
Administrative support to the Practice
To be competent with EMIS and other associated IT systems
Accurate computer data entry, allocation and collation
To be aware of Practice procedures and work inaccordance with written protocols
Processing and recording information accurately, in accordance withPractice procedure and protocols
Providing clerical assistance to Practice staff asrequired
To deal with delegated tasks efficiently, according toguidelines set, and reporting regularly any problems which may occur
To be trained in Infection Control
Taking messages and passing-on information accurately
To work flexibly according to the needs of the Practiceand provide cover for absent colleagues eg reception
To undertake mandatory and additional training asidentified by the Practice (eLearning)
Person Specification
Qualifications
- Good general education, and good communication skills.
- Competent in IT.
- Ability to learn new systems.
Experience
- GP Surgery 3-5 years experience
- Excellent knowledge of EMIS and Docman
- Exceptional inter-personal skills
- Flexibility
- Team player
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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