General Assistant – Full Time 37.5hrs
Monday to Friday – 7.5 hrs plus 30 mins unpaid lunch break
£12.71 an hour
Benefits
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks’ enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meal on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Job Description
Do you have a passion for providing genuine hospitality and impeccable service? We are looking for a General Assistant who strives to exceed expectations at every turn.
We are seeking a friendly and organized Front of House General Assistant to join our team in Pirbright, United Kingdom. In this role, you will be the first point of contact for our guests and clients, creating a welcoming and professional environment while supporting the smooth operation of our front‑of‑house services.
- Greet and welcome guests and clients with a warm, professional demeanor
- Manage reception desk operations, including answering phones, responding to emails, and directing inquiries
- Schedule and coordinate appointments, meetings, and reservations using scheduling software
- Provide accurate information about services, facilities, and organizational offerings
- Assist with check‑in and check‑out procedures, ensuring all necessary documentation is completed
- Maintain a clean, organized, and welcoming front‑of‑house environment
- Support team members with administrative tasks and general assistance as needed
- Handle guest requests and concerns with professionalism and empathy
- Perform data entry and maintain accurate records and databases
- Ensure compliance with health, safety, and security protocols
- Multitask effectively while maintaining attention to detail during busy periods
Qualifications
- Excellent customer service skills with a friendly and professional approach
- Strong verbal and written communication abilities
- Proven organizational and time‑management skills
- Ability to multitask and prioritize responsibilities effectively
- Proficiency with computer systems and Microsoft Office applications
- Experience with scheduling software or reservation systems (preferred)
- Previous experience in a front‑of‑house, reception, or customer service role (preferred)
- Attention to detail and accuracy in administrative tasks
- Ability to work collaboratively within a team environment
- Professional appearance and demeanor
- Flexibility to adapt to changing priorities and work schedules
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. We have set ourselves an ED&I ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
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