Customer Care Agent (Hybrid)

About Us

Perk (formerly TravelPerk) is an intelligent platform for travel and spend management that automates bookings, expenses, and invoice processing, helping companies reclaim productivity.

About the Role

We are seeking dedicated Customer Care Agents passionate about enhancing the experience of business travelers.

What You’ll Do

• Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every interaction.
• Support and engage customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and e‑mail to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries, and requests.
• Answer customer requests as their trusted travel advisor and think out‑of‑the‑box to provide innovative solutions.
• Stay up‑to‑date with new features and product launches.

We Are Looking For People Who

• Have great communication skills; fluency in English, both written and spoken, is essential.
• Possess self‑motivation, a constant curiosity, and a growth‑oriented attitude.
• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
• Are performance‑driven and maintain a strong customer‑first mentality by delivering high‑quality service daily.
• Are great problem solvers, enjoying the process of discovering solutions when answers are not immediately available.
• Excel in a dynamic, collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment prioritizing customer satisfaction.
• Embody Perk’s values, contribute to company culture, and are passionate about travel.
• Comfortable in an office‑based environment and have shift flexibility.

What We’re Looking For

• Native or fluent level of English.
• Experience in a customer‑facing role, such as retail or call centre.
• Experience supporting customers via email, live chat, and phone is a benefit.
• Experience working with KPIs and metrics focused on quality is also a benefit.

What We Offer

• Competitive compensation and equity ownership.
• Real living wage for this role.
• 25 days annual leave plus bank holidays.
• Private medical cover, voluntary dental insurance, and discounted gym memberships.
• Pension plan with Aviva.
• Life Insurance and income protection.
• Tax‑efficient cycle and electric car schemes.
• Annual summer party and other Perk events.
• Wellbeing partnership providing therapy and coaching sessions.
• 12‑16 weeks paid parental leave.
• 16 paid hours per year to volunteer for charitable causes.
• Up to 20 “Work from Anywhere” days per year.
• Access to a wide variety of discounts and rewards.
• Four‑week fully paid sabbatical after 5 years.
• Relocation support for our hubs.

Working Hours & Conditions

• Hybrid working, office based in Birmingham City Centre.
• Working hours on a rotational basis between 8 am and 7 pm.
• Weekly hours: 37.5.
• One weekend in seven required, with advance notice.

How We Work

We take an IRL‑first approach: the team works together in person three days a week. The role requires being within commuting distance of our hubs.

Equal Opportunity Employer

Perk is a global company with a diverse customer base. We are an equal‑opportunity employer, welcoming everyone regardless of appearance or background.

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