Administrator (Rehabilitation Assistant)

Location: Hamilton, Scotland

Hours: 35-37.5 hours per week

Salary: £24,500-£26,500/year + benefits

Summary of Essential Requirements

• Right to work in the UK
• Current resident within the UK
• Administration experience
• Willingness and ability to commute to Hamilton

Job Description

Proclaim Care seeks an Administrator to join as a Rehabilitation Assistant, working from the Hamilton office and supporting Rehabilitation Managers with case coordination, documentation and communication.

Duties Include

• Providing administrative and coordination support to Rehabilitation Managers to ensure efficient case management and positive client outcomes.
• Coordinating appointments, services and funding requests, maintaining compliance with processes and service level agreements (SLAs).
• Liaising with multidisciplinary stakeholders including service users, service providers, insurers, solicitors and healthcare professionals.
• Preparing and issuing accurate documentation, referral letters and reports in line with company standards.
• Managing case files and databases to ensure up-to-date, accurate information and compliance with internal procedures.
• Monitoring and progressing tasks, prioritising workload to meet KPIs and customer specifications.
• Supporting Rehabilitation Managers with arranging services, equipment, travel and adaptations for service users.
• Contributing to continuous improvement and participating in professional development activities.

Person Specification

This position is ideally suited to an individual with administrative experience, such as a personal assistant, medical or legal secretary, who can handle confidential information. Full training will be provided.

To Excel In This Role, You Should Demonstrate

• Ability to work well under pressure
• A flexible and solution‑focused approach
• Ability to meet and manage deadlines and adhere to service levels
• Accuracy and attention to detail
• Self‑discipline
• Excellent communication and interpersonal skills
• Excellent organisational and administrative skills with attention to detail
• Confidence with utilising IT software packages
• Ability to work independently and as part of a team
• A kind and empathetic approach
• Alignment with our company values

Benefits

• Competitive salary, pension scheme with employer contribution, and profit share.
• Incentive schemes including re‑referral and recruitment rewards.
• 32 days of annual leave (incl. bank holidays) plus an extra wellbeing day.
• Flexible working opportunities, including altered or compressed hours or work from home.
• Wellbeing support: private online GP service, Employee Assistance Programme, mental health champions and regular wellbeing events.
• Social events and team building opportunities both virtual and in‑person.
• Ongoing training and development through our Training Academy and external courses.
• Mentoring and supervision to support professional growth.
• Company‑supported charitable giving and give‑back initiatives.

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