Admin Assistant – Notice Processing Team – AR

Job Title: Admin Assistant – Notice Processing Team (Parking)

Job Purpose

To support the Notice Processing Team in the review and administration of Parking Charge Notices (PCNs), specifically by handling and responding to representations submitted by motorists. The role ensures all cases are processed accurately, fairly, and in line with relevant legislation, policies, and procedures.

Key Responsibilities

• Review written representations (appeals) submitted by motorists in relation to issued PCNs
• Assess supporting evidence such as photographs, system records, and case documentation
• Apply relevant parking regulations, policies, and guidelines to determine case outcomes
• Draft clear, professional responses informing motorists of decisions (acceptance or rejection of representations)
• Update and maintain accurate records on case management systems
• Ensure all cases are processed within required timescales and deadlines
• Communicate effectively with internal teams to obtain or clarify information where neededMaintain accuracy, consistency, and compliance in all decisions and written correspondence

Person Specification

• Strong written communication skills with the ability to produce clear and professional responses
• Excellent attention to detail when reviewing evidence and case information
• Ability to follow structured procedures and apply rules consistently
• Good organisational skills and ability to manage workload and deadlines
• Competent IT skills, including use of case management systems and Microsoft Office
• Ability to work independently and as part of a team

Working Arrangement

• Hybrid role with a requirement to attend the office 3 days per week
• Office attendance is required for collaboration, training, and operational support

Key Outcome of the Role

To ensure that all PCN representations are handled fairly, consistently, and efficiently, with accurate decisions communicated to motorists in line with parking enforcement regulations.

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