Seeking a scientist to provide customers with post-sales technical support on the Genomics portfolio, including instrument and application support for Automated Electrophoresis, qPCR, Microarray, and NGS.
Responsibilities
- Provide high level of technical application support related to Agilent’s solutions
- Remote troubleshooting on instrument hardware, software, consumables and applications
- Document customer interactions using internal ticketing systems and align with company complaint handling processes
- Work closely with field and repair center teams
- Provide consolidated feedback to sales and field teams regarding customer issues
- Develop technical resources for customers
- Provide external scientific trainings on Agilent’s Genomics solutions
Qualifications
- Bachelor’s degree in Biochemistry, Molecular Biology, or related field required, or equivalent experience
- Lab experience required
- Experience with molecular biology and automation highly preferred
- Previous customer-facing experience a plus
- Fluent in English; additional languages (French, Spanish, or Italian) highly preferred
- Excellent interpersonal communication and presentation skills
- Passion for sharing scientific knowledge with customers and colleagues
Benefits
- Agilent offers core global benefits, plus Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities
- Opportunity for growth within a world‑class company to develop your skills
- Independent role among supportive colleagues in a growth‑oriented environment built on integrity, information, and trust
- Focus on quality in solutions delivered to customers and internal processes
- Dedication to work/life balance
Additional Details
This job has a full‑time weekly schedule.
Pay ranges are determined by role, level, and location. The specific pay range for your preferred location will be shared during the hiring process. Pay and benefit information by country are available at https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Travel Required
Occasional
Shift
Day
Duration
No End Date
Job Function
Services & Support
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